53 Degrees FAQs

Booking a stay with us is easy.

1. Click here or the “BOOK NOW” button in the top right hand corner of your screen.

2. Use the filter bar to select the location, dates and number of guests.

3. From the results, pick your place.

4. Follow the booking steps to easily book your stay securely and instantly online.

At all 53 Degrees Property holiday lets and serviced apartments, we use key safes. 

The code to the key safe along with a tutorial on how to use the key safes can be found on your check-in instructions which are sent out after the online check in form has been completed and security deposit pre authorised.

Make sure to check your junk mail as sometimes the email can get lost!

Check-In is from 3:00 pm onwards.

Check-Out is anytime before 10:00 am.

If you wish to extend your stay or would like to book again for the week/weekend after. Please let us know at your earliest convenience.

Please note: We cannot always guarantee an extension of your stay even if you’re currently staying in the property.

Yes! you can choose to Check-In early or late however please get in touch well in advance as Early Check-In and Late Check-Out are subject to availability. 

If you the availability allows you to check-in early, we charge £10 per hour.

For late check-outs, please see below for our fees:

1 hour (11am check-out) – £20

1.5 hours (11:30am check-out) – £30

2 hours (12pm check-out) – £40

Extending your booking with us is easy!

After you’ve been in the property for 24 hours, you’ll receive a message from our guest services team regarding an extension of your stay. All you need to do is reply to the message with your request and one of the team will get your extension sorted.

Additionally, you can Email, Text or Call Us by visiting the Contact Us page at any point before, during or after your stay.

All our Check-Ins are contactless. Not only does this ensure a simple and smooth check-In process for our guests. It also avoids the unnecessary risk of spreading any viruses.

95% of our guests prefer to check-in themselves. If, for any reason, you would like a personal check-in, please reach out by visiting our contact us page

Yes we do, this deposit is fully refundable after check-out subject to a damage inspection of the accommodation.

The deposit varies for all properties and but is a standard fee of £350 for most properties no matter the length of the stay.

This is taken as a pre-authorisation (not a payment) on your credit or debit card. This is released on your departure day or the following day after the cleaning inspection has occurred. Sometimes the deposit can take a few days to be returned, this all depends on Stripe which is our payment processor and your bank.

We operate a strict NO SMOKING policy and if it is found that a guest has been smoking in the property. All guests will be subject to a fine as per our Short Stay Terms and Conditions.

A link to our Short Stay Terms & Conditions can be found in the footer of any page on the website.

When a guest books with us, all guests must sign our Terms & Conditions.

Yes!

All of our houses and apartments come with FREE, fast and unlimited WiFi for you to use throughout your stay with no restrictions.

We are pet lovers ourselves understand that pets are often an important part of a family. This is why we try to provide pet friendly accommodation where possible.

Unfortunately some of our properties are not suitable for pets, so it does depend on the house and the pet. Please note that there is also an additional pet fee to be paid as per our terms and conditions.

100% yes!

Most of our long term guests tend to be business clients but wether you are travelling for business, pleasure or are relocating, we offer 12% off for stays longer than 7 nights and up to 25% off for stays longer than 28 nights depending on the city!

If you’d like to book a long-term stay, you can email us at bookings@53degreesproperty.com to get the best rates.

Our cancellation policy can be found in our terms and conditions which all guests sign. Please see section 2.4 below:

When booking direct with 53 Degrees Property, via phone, email or through the direct booking website. The cancellation policy is as follows:

• If the booking is less than 5 days long, you can cancel 5 days before check in to receive full refund.

• If the booking is between 5 and 14 days long, you can cancel 7 days before check in to receive full refund.
• If the booking is for 14 days or more, you can cancel 14 days before check in to receive full refund.
• If you cancel within 24hrs of making the booking with us, you will receive a full refund.
• With all cancellations, a small refund processing fee may be charged.

Please note: If you booked via an online travel agent (Airbnb, Booking.com etc.), your cancellation policy may be different.

The honest answer is that it depends.

If you would like to add or remove guests from your booking, please reach out to our team via phone, email or text and they will be able to inform you of wether there is a charge or not.

Yes! We provide cleaning before and after stays and for longer term stays we clean the property once a week.

However, if you would like more cleaning during your stay, please reach out to our guest services team and they will get it booked in. Please note that extra cleaning fees will apply.